Frequently Asked Questions
Facts, Terms & Conditions
Do you have party rental questions? Below are all the facts you need to know when renting an inflatable game or any supplies from a Party Rental company. Hopefully, these frequently asked questions and answers will provide all the information you need. If not, we love helping customers please shoot us an
text or a phone call. This information also serves as the terms and conditions for any rental, so please read carefully before completing any reservation.
How far in advance should I reserve my party rental?
As the saying goes, “the early bird gets the worm.” The earlier you make your reservation, the better your chances are at obtaining your first choice. Party rentals are always rented on a first-come with-deposit, first-serve basis. Please keep in mind items can only be held or reserved by completing your deposit. Long story short, the soon is always the better. Still, even when your event is right around the corner, we will do our best to accommodate.
Do you require a deposit? When is the payment due?
Yes, a 50% deposit is required to complete your reservation (75% for non-residential) for all inflatables, concession food, soft play sets, and other party equipment rentals. We will take down your information at the time of reservation however, your reservation is not completed until after we receive your deposit. We kindly ask that if you decide to cancel your reservation, please let us know as soon as possible prior to your birthday party or event so that we may rent the unit out to another child’s party. Payment in full is due upon delivery. There is a 50% cancellation fee when less than 48-hour notice is given; with at least 48-hour notice of cancellation, your deposit will be returned. A $50 fee will be assessed for returned checks.
Do you deliver & set up?
Yes! We deliver and set up ALL of our party equipment rentals. We set up at least 1/2 hr prior and up to 4 hours before your event. The setup takes approximately 30 minutes to an hour, depending on if you rent our soft play units, as they take more time to set up. At this time, we inspect the inflatable for cleanliness and safety. When your party is over, we will come back within 4 hours to take the unit down. This service is included in the rental cost.
Where do we deliver?
Due to the virus, the delivery may not be available in all areas. FREE delivery to most homes is within the cities of:
There is a $100 charge for the following cities:
• San Tan Valley
There is a $125 charge for the following cities:
Delivery to the 12 cities with the $100 delivery charge must be set up in a safe place because we may need to set them up the night before or pick them up the next day. There is a $200 minimum before delivery fee. Delivery to all areas is not always available.
Is there an extra charge if I have my party at a park?
There is a $50 charge for all park rentals and any other locations other than a home. Before calling us to reserve your birthday party rental, we ask that you first call the park of your choice to reserve your pavilion. Please make sure power will be available and get the email address of the park for us to forward our insurance information to them. We will require an hour window before and after the event for drop off and pick up. The renter must always be present while the rental is at the park.
Can I pick the unit up?
Sorry, for the safety of the participants and to ensure a quality functional unit, our staff is required to deliver and set up each unit.
What should we do to get ready for our bounce house rental?
The first thing I like to tell people is “measure.” Make sure you know where you want your bounce house rental, and make sure there is enough room. Also, make sure your outside plug is working or an inside plug we can run a cord to thru a window or under a door. We need the correct amount of electric outlets on separate breakers within 100 feet minimum. The second thing is to mow your lawn 1 or more days before, not the same day or in the morning. It will help keep the bounce house clean for your kids’ enjoyment. Also, please make sure that your yard area is clean, kill any red ants in the area, and is free of debris…especially “doggie debris,” sticks, and rocks. Please turn off your sprinkler system before we arrive and for the duration of your party. We reserve the right to cancel if the setup area does not meet these requirements. Because we may have other rentals scheduled for the same day, please be sure that these areas are addressed before we arrive.
What type of surface can the bouncer be set up on?
We can set up a bouncer rental on most surfaces as long as it is level. The grass is best however will set up on concrete or asphalt with advance notice. Make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the perimeter of the bounce site. Please do not run sprinklers or mow lawns the same day in the setup area.
Can inflatables be set up indoors?
Indoor setup is just as quick and easy as outdoor setup. The units are inflated by cold air, and there is no exhaust. The only consideration is that the height of the unit is less than the height of the ceiling. A gymnasium, auditorium, or any other large building would typically offer more than enough room.
What are my responsibilities during the party?
You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. Ensure riders are under 140 pounds and under 16 years of age. The inflatable item will not be set up unless the contract/liability waiver is signed.
How long can I keep the inflatable?
Serving your needs is House of Bounce Party Rentals’ first priority. Included in your rental price, we guarantee your rental will be set up and ready for use for at least 6 hours. We do our best to give you as much time as possible. If you would like to reserve a Jumper for an extended length of time, we will be more than happy to accommodate you on a pro-rated basis, provided we can work it around our other reservations. For each additional guaranteed hour after the free 6 hours, there will be a 5% fee. Every reservation is given our personal attention, and we will be as flexible as possible when working with you and your schedule.
Can we keep the bounce house overnight?
If you are having a night party, you may be able to keep your bounce house rental and/or soft play rentals overnight if the unit is in a secure location to avoid damage. Weekend rentals are available from Friday night until Sunday afternoon or weekday Monday thru Friday. 2nd-day rentals are discounted by 50% and will be dropped off by noon on day one and picked up after 5 pm on day two. Please call our office to discuss any delivery schedule issues.
How many kids can be in the Jumper at one time?
As a rough average, there can be six to seven kids jumping together, but it really depends on the size of the children. What keeps the water slides and bounce house the safest is to separate big kids from little kids.
Are your units safe?
Yes! Your child’s safety is our number one concern. We chose our units because of their safety features. They are constructed of industry-standard vinyl, fire retardant and include an inflated safety ramp/step. Each unit is equipped with blowback valves on our blowers and has emergency exits. We tie down the units using the appropriate stakes (18 inches) and/or Sandbags. Remember, ADULT SUPERVISION IS A MUST! This will ensure that a few simple rules are followed, and everyone has a FUN & SAVE time! There should be no problems as long as you adhere to the safety and operating instructions.
What Is Your Cancellation and Rain Policy?
To cancel or reschedule, sufficient notice must be given – at least 48 hours prior to the start of your event. Cancellation of the event with less than 48-hour notice will result in a 50% cancellation fee. Cancellation after set-up has begun forfeits any refunds, discounts, or rain checks. Any rescheduled event is subject to the availability of activities at the time of notification of postponement. If the weather forecast is questionable (i.e., it’s cloudy and rain is a possibility) for the time of your event, we can still setup if you choose however, no refunds, discounts, or rain checks will be given if the weather turns. For safety reasons, we reserve the right to cancel any rental due to rain, high winds (15 mph or higher), or other weather-related issues.
Is there a cleaning charge?
No! As long as it is general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $50 to $200 will be required (Examples: Silly String, Food, Gum, Rust Stains from the water pump, marker, or paint)
Is there an extra charge for holiday weekends?
There is no extra charge for holiday weekend events. However, some specials may not apply.
Do you offer any Discounts?
YES! To receive our 5% Military discount, your Military id and another form of id with the same party address shown must be faxed or “EMAILED” at least 24 hours before your event.
Phoebe & Nicole Robinson
Owners of House of Bounce Party Rentals LLC